Frequently Asked Questions
Why are some of your prices substantially lower than other distributors?
What are your hours of operation?
How do I place an order?
Do you accept international orders?
Do you have a minimum order?
Can I order samples?
What is your Guarantee/Returns Policy?
What is your cancellation policy?
What methods of payment do you accept?
How do you price your products?
When will my order arrive?
How much is shipping?
Will I be charged sales tax?
Do you accept rush orders?
I live in the Vancouver/Lower Mainland area. Do you have a public store?
Why are some of your prices substantially lower than other distributors?
Many of the items we sell are based on our manufacturing costs, not "what's the market value" and this affords us to sell at a greatly reduced price. Unfortunately, this means we require you to purchase a little more than other distributors. But as we 'get a feel' for what people are purchasing from us we can anticipate this, and keep more in stock at our local Vancouver location. Since we're just getting off the ground here in our first year of business, we unfortunately still maintain a lot of our inventory at our manufacturing facility. BUT if you don't mind waiting 2-3 weeks for the order, we can keep the shipping costs low, and can afford to sell you a smaller purchased quantity...
What are your hours of operation?
Bodylicious Jewelry is open from Monday through Friday, 9:00am - 5:00pm (Pacific Standard Time). For scheduled appointments, we are completely flexible and are able to meet you outside of regular business hours at your convenience. Should you wish to make an appointment, please contact us at 1-888-353-7967.
How do I place an order?
Please use our secure on-line shopping basket available 24 hours a day, 7 days a week. If you feel more comfortable placing an order by phone, please call us at 1-888-353-7967.
If you have questions regarding any of our products and services, you can email us, at info@bodyliciousjewelry.com and we will be happy to assist you.
Do you accept international orders?
Yes, we ship internationally. However note that duties, customs and/or brokerage fees may apply to international orders, these fees are the responsibility of the customer. This is an additional fee charged by the courier companies and/or government agencies NOT Bodylicious Jewelry. For details of these potential charges, please contact your countries government agency. We cannot be responsible for customs delays.
Do you have a minimum order?
A $20.00 minimum order (before shipping & taxes) is required before your order will be processed.
Can I order samples?
We understand that often you need to see the item closer to make a final decision. Samples may be purchased for you to view prior to making a large order depending on availability. Simply email us your needs and we will try to accommodate your request. Item cost and shipping charges apply (minimum order of $20 applies)
What is your Guarantee/Returns Policy?
Bodylicious Jewelry is confident that you will be happy with your order. Customer care and satisfaction is important to us, should you not be satisfied with your order, please contact us immediately at returns@bodyliciousjewelry.com or call 1-888-353-7967 within 7 days of receiving your order for an authorization on a return.
Shipping arrangements and costs are the responsibility of the customer. Refunds must be reported within 7 days of receiving your product and must be pre-approved by Pricks of the Trade prior to returning. Orders returned that have not been pre-approved may be refused. Approved returns that have not been returned with 1 month of approval will be subject to a 15% re-stocking fee. Unfortunately we cannot issue refunds for personalized items, sample orders, special orders, items that have been used or items that have been damaged during shipping.
Final sale for sale priced items and specially discounted prices. Refunds are only for products, no refunds will be issued for shipping charges, customs or duties incurred will be deducted from your refund.
What is your cancellation policy?
Orders that have already been shipped will be treated as a return.
Bodylicious Jewelry cannot be responsible of shipping delays due to postal or courier services, custom hold ups or natural disasters. Please be sure to order your products well in advance to avoid delays. We package our products with care and cannot be responsible for products damaged during transition.
What methods of payment do you accept?
For your convenience, currently accept VISA, MASTERCARD and PAYPAL. Our secure software (SSL) is the industry standard and encrypts all of your personal information including credit card number, name and address. Every transaction is 100% safe and protected from interception and tampering.
All charges are billed in Canadian Funds. US customers will have their transaction converted to Canadian funds by their credit card company at the current exchange rate - Canadian price conversion rates are a guideline only.
How do you price your products?
Prices quoted are in Canadian Dollars and are subject to shipping charges, federal and state sale tax (where applicable). Prices are subject to change without notice.
When will my order arrive?
Most orders are processed within 5-21 business days from when your order was placed unless otherwise specified in the product, depending on its point of origin, and whether there's a lead time on manufacturing. Sometimes we may ship directly from our manufactory to you so you may receive your order in multiple shipments. Some items may not be readily available upon placement of your order. If an item is temporarily out of stock and will require additional delivery time, we will notify you immediately. Please remember to a lot for delivery time which will vary depending on your selection.
Kindly order well in advance of your required date to avoid rushed shipping costs. If you require a rush order, please call us, at 1-888-353-7967 to discuss special arrangements.
How much is shipping?
Most merchandise is shipped from Vancouver, British Columbia, Canada (unless otherwise specified). Please note that if items are not in stock they may be shipped out direct from our manufacturing location and therefore you may receive multiples parcels, and may take some time to deliver (from 7 days to 2 months, depending on shipment method chosen).
Please be sure to ship to an address where someone will be available to receive the package. Do not put your home address as the shipping address if there will be no one home to receive the package.
Due to the nature and/or fragileness of some items, we may suggest air shipping due to possible damage/breakage during transit. If the suggested shipping method is not chosen, we are not responsible for damage.
Bobdylicious Jewelry cannot be responsible for shipping delays due to postal or courier services delays, custom hold ups or natural disasters. Please be sure to order your products well in advance to avoid delays.
Items that indicate they are otherwise shipped internationally may be subject to customs and/or duties, these fees are the responsibility of the customer. Items shipped from the Canada are shipped via ground service; please allow 7-10 business days for delivery. Items shipped from Canada to US customers may be subject to customs and/or duties, these fees are the responsibility of the customer.
Customers are more than welcome to pick-up their orders to save on shipping charges. To select this option, simply select Pick-up as the delivery option upon checkout.
INTERNATIONAL ORDERS:
Actual cost to be added to the final bill. Please email shipping@bodyliciousjewelry.com or call 1-888-353-7967 for quote.
Duties, customs and/or brokerage fees may apply to Canadian, US and International orders, these fees are the responsibility of the customer. This is an additional fee charged by the courier companies and/or government agencies NOT Pricks of the Trade. For details of these potential charges, please contact your countries government agency.
Will I be charged sales tax?
Canadian Customers - GST of 6% sales tax applies to all Canadian orders. British Columbia residents will also be charged 7% PST.
International Customers - You are exempt from all sales tax, however you will be responsible for all customs and duty charges that may be incurred.
Do you accept rush orders?
In the event you would like to request a rush order on any of the items at Pricks of the Trade, please call us during normal business hours at 1-888-353-7967 or send us an email. We will do our best to accommodate you.
I live in the Vancouver/Lower Mainland area. Do you have a public store?
Since most of our business is either online or telephone orders and then shipped to other cities, we no longer have a 'public store'. You are welcome to come by and buy from us directly (call 1-888-353-7967 for appointment).
Thank you!
Bodylicious Jewelry
